Shipping & Returns Policy

Once your order is ready, you’ll receive a confirmation email with all the details.

All orders are dispatched within 1–2 working days and are shipped via Royal Mail.
First Class orders are dispatched within 1 working day.

Please note that our office is closed on weekends and bank holidays. Any orders placed during this time will be dispatched on the next working day. During busy periods such as major launches or sale events, dispatch times may be slightly longer. We appreciate your patience during these times.

Available Delivery Options

FREE Royal Mail 48 Tracked – on orders over £50

FREE Royal Mail 24 Tracked - on orders over £99

Royal Mail 48 Tracked (3–5 working days) – £3.99

Royal Mail 24 Hour First Class Tracked (1 working day) – £4.99

Gift cards are delivered electronically via email within 30 minutes of purchase.

International Shipping

Standard International Delivery (3–17 business days) – £18.00

The buyer is solely responsible for any applicable import duties, taxes, VAT, tariffs, handling fees, or customs charges required by their destination country. These fees are not collected or estimated by Country Moos at checkout, as costs and regulations vary by country.

We recommend contacting your local customs or postal authority before placing an order to understand any potential charges or procedures. If an order is refused or returned due to unpaid customs fees or duties, the original shipping costs will be non-refundable.

International Returns

We do not cover the cost of returns from international customers. Buyers are welcome to return eligible items; however, all return shipping expenses, including any customs or import fees, are the responsibility of the customer. We recommend using a tracked and insured postal service, as Country Moos cannot be held liable for items lost or damaged during return transit.


UK Returns 

We want you to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, you may return it within 21 days of delivery for a refund or exchange, subject to the conditions below:

  1. Eligibility: Items must be unused, in their original condition, and returned in the original packaging with proof of purchase.

  2. Exclusions: Certain items, such as sale and clearance are non-returnable unless faulty.

  3. Return Shipping: Customers are responsible for return shipping costs, except in cases where the item is faulty, damaged, or incorrect.

  4. Refunds: Approved refunds will be issued to the original payment method within 5–10 business days of receiving the returned item.

  5. How to Return: To initiate a return, please contact our customer service team at info@countrymoos.co.uk with your order number and details.

We reserve the right to refuse returns that do not meet the above conditions.