Cows 365 Air Freshener

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The buyer is solely responsible for any applicable import duties, taxes, VAT, tariffs, handling fees, or customs clearance charges required by their destination country. These fees are not collected or estimated by Country Moos at the time of purchase, as costs and regulations vary internationally.

Customers are advised to contact their local customs or postal authority prior to placing an order to obtain information regarding potential import charges and procedures. Should an order be refused or returned due to non-payment of customs fees or duties, the original shipping costs will be non-refundable.

International Returns

We do not cover the cost of returns from international customers. Buyers are welcome to return eligible items; however, all return shipping expenses, including any customs or import fees, are the responsibility of the customer. We recommend using a tracked and insured postal service, as Country Moos cannot be held liable for items lost or damaged during return transit.

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UK Returns 

We want you to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, you may return it within 21 days of delivery for a refund or exchange, subject to the conditions below:

1. Eligibility: Items must be unused, in their original condition, and returned in the original packaging with proof of purchase.

2. Exclusions: Certain items, such as sale and clearance are non-returnable unless faulty.

3. Return Shipping: Customers are responsible for return shipping costs, except in cases where the item is faulty, damaged, or incorrect.

4. Refunds: Approved refunds will be issued to the original payment method within 5–10 business days of receiving the returned item.

5. How to Return: To initiate a return, please contact our customer service team at info@countrymoos.co.uk with your order number and details.

We reserve the right to refuse returns that do not meet the above conditions.

When it comes to shopping online there’s always some unanswered questions that we wish were answered before purchasing. Review our list for the top frequently asked questions.

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Q. How do I amend my order I just placed?

A. Send us an email as soon as possible and we will be touch about making the necessary changes to ensure you receive the items you want.

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Q. I'm unsure what size to get.

A. Our socks are true to size so it is best to purchase the category your shoe size falls into.

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Q. How do I care for my new socks?

A. We provide care instructions on the back of the product tag.

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Q. How fast do you deliver?

A. We have a few options available at checkout, including 24hr first class. When ordering standard postage we dispatch within 1-2 working days and first class options are dispatched within 1 working day. Any orders placed on a weekend or bank holiday will be dispatched the next available working day.

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Q. Do you offer discount?

A. Discount codes are shared across our social media platforms. Be sure to give us a follow to stay upto date on our newest arrivals, discounts and giveaways.